What steps to take

Imagine you would like to make a report or file a complaint, how does that work?

1. Get in touch with the team

When you get in touch, you can speak directly to a confidential advisor. This might be to discuss your questions or concerns, or to make a report or complaint. They will listen to what you have to say and discuss what you want to do.

2. Talk about it

Next, you can set up a meeting with the confidential advisor, this can be online or on location – whichever you prefer. This meeting doesn’t automatically mean that you are making a report; this only happens if you confirm that’s what you want.

3. Discussing your options

In this conversation, you will also discuss potential next steps. These may include, for example, finding additional support within or outside the university. Another option might be arranging a discussion between the parties involved. Whatever happens, they will only take action if you have agreed to this beforehand.

4. Making a complaint

If you would like to make a formal complaint as well as a report, you are able to do so. This complaint is then passed on to the independent complaints committee, which is made up of made up of Maastricht University, the Open Universiteit and Zuyd University of Applied Sciences. You will need to fill in a complaints form and write a letter. Click here for a step-by-step plan.

You don’t have to complete all the steps with the Social Safety Team to submit a complaint.

However, we recommend that you do. This is because it allows the confidential advisors to ensure that your complaint is delivered to the right place.

You can bring someone along to support you if you would prefer not to go to the meetings alone.